3296021 - How to upgrade Crystal Reports 2016, to Crystal Reports 2020?

• 2.1 Unzip the installation package on the local computer where Crystal Reports 2016 is installed.
  
• 2.2 Right click on the setup.exe, and select "Run as Administrator"
  
• 2.3 In SAP Crystal Reports 2020 update, in the Check Prerequisites screen, check the box:

To use Crystal Reports 2020, it requires a new license key. License key for Crystal Reports 2020 can be requested from the SAP License Key website by following the steps found in the SAP Knowledge Base Article:

2606876 - How to request a license key for SAP Crystal Reports?

If you are having issue generating the license key, create a case for the License Keys support team under the component: XX-SER-LIKEY-BOJ Note: In the main time, you can still use Crystal Reports 2020 by using the temporary license key following the steps found in the SAP Knowledge Base Article:

1. 4.1 Start Crystal Reports 2020
   
2. 4.2 The first time you start Crystal Reports 2020, it will display the License Manager.
   
3. 4.3 Enter the Crystal Reports 2020 keycode / license key, and click "Add"
   
4. 4.4 Click "OK"

Keywords

CR, Install, upgrade , KBA , BI-RA-CR , How To